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Broadband
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FAQs

Our team of UK based experts are on hand to answer any questions you might have about the collective switch and your new broadband service.

We offer free and impartial advice to allow you to compare thousands of broadband, home phone and digital TV deals so you can find the package that best suits your needs. Our price comparison tool is Ofcom accredited, so you can be assured that all information is impartial and up to date.

If you haven’t switched your broadband, home phone or TV supplier in the last few years, chances are you are on your supplier’s standard deal and pricing. Switching your services often means you can make huge savings for up to 18 months.

There are often great deals for new customers offered by the UK’s biggest suppliers to help you save money. And if you bundle your services, you can get great broadband, content and calls for an even better price than separate deals!

If you decide to switch, your new supplier will take care of cancelling your last contract for you. Your new and old suppliers will send you notification of the switch, detailing services affected as well as any cancellation charges.

Our switching support service will be available throughout your switch to offer you any support or advice you need to get everything ready to go as soon as possible – you can contact them on 0800 542 4704.

Many of our customer’s find they can be up and running within just three weeks. However, this can vary depending on circumstances, supplier and location. Our switching support service will be available throughout your switch to offer you any support or advice you need to get everything ready to go as soon as possible – you can contact them on 0800 542 4704.

And don’t worry – if you’re not happy with your new service you have the right to cancel within 14 days.

As long as your landlord or letting agency is OK with getting the service installed. Remember that if you are ordering certain Sky TV packages you should make sure the owner of the property is happy for a satellite dish to be installed on the outside of the property.

Of course! If you don't think our recommended offers are the right fit for your household, then we'll be happy to help you look for a deal that works better for you. You could also browse through the fantastic range of packages on offer from all the UKs providers using our simple online comparison table above.

Most broadband connections use your existing phone line to provide your internet. Line rental is the fee you pay your service provider for the use of this cable, and is included in the monthly cost displayed.

For most providers, you have to pay the line rental, even if you don’t use a landline phone. If you opt for a supplier with their own fibre network, for example Virgin Media, then you won’t have to pay line rental.

Broadband speed is measured in megabits per second (Mbps) – the higher the speed, the faster the connection. Broadband speeds in the UK can be over 30Mbps, going up to 300Mbps for the fastest fibre packages. The speed advertised is the maximum speed that you could get – it could be much lower depending on factors such as time of day, and how many people are online at one time.

What speed you need depends upon what you use the internet for – if you’re streaming movies and TV over the internet, you’ll need a higher speed than if you use the internet just for sending emails. Our advisors are trained in helping you choose the speed that best matches your internet needs.

This is the cost of the package for the entire first year of the contract – this includes your monthly cost as well as any upfront fees you may have to pay.

Testimonials

A few words from just a some of the thousands of people we've helped switch to the right broadband deal.

Joe Wells from Bournemouth switched over to Sky broadband

"My adviser had a good knowledge of the products, and the prices on offer. He was a real help when trying to find a new deal, really friendly and very easy to get on with."

Marjorie Deeley from Derby switched to Plusnet broadband

"An excellent service. They really reduced the trauma of changing supplier. My adviser was able to discuss the best option for me and gave clear, honest advice. He even e-mailed me immediately with clear details of the changeover.  I was most impressed."

Marianne Prior from Ashbourne switched to Sky broadband

"The process was simple and really friendly. I explained my needs and the agent found me the perfect package and even arranged the engineers visit quickly. Customer service was great too."